Field Service Engineer

Sinclair Installations Ltd, Installs and Services high-quality industrial ‘Automated Storage Warehouse’ systems around the UK.

The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance, Installation and repair needs of the customer’s equipment around the UK. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Essential Job Responsibilities

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Working as a member of the team to provide efficient service delivery to all accounts across the UK.
• Travelling around the UK/ Overnight stays

Qualifications & Requirements

The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.

• MUST have valid driver’s license and good driving record.
• Proficient in using an array of tools related to electrical and mechanical means.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Experience/ qualification with electrical drawings and equipment is encouraged but not essential.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
• Ethical and trustworthy.

Working Conditions

• Regular travel with overnight stays
• Training provided for servicing, installing, and servicing a mixed type of storage machinery.
• Training on in house Job system
• Company Van provided

Additional Information

Type: Full-time

Experience: Mid-level

Functions: Engineering

Industries: Warehouse, Factories, Retail and Health

Job Types: Full-time, Permanent

Pay: £27,625.00-£35,360.00 per year (Basic)

Benefits:

• Company car
• Company pension
• Discounted or free food
• Free or subsidised travel
• Plus Bonus

Schedule:

• Monday to Friday
• Overtime

Work Location: On the road - Field based.